Less noise
Thresholds, duplicates and priorities are tuned to the expected decision.
Capabilities Alerts & exception management
Capability · Alerts & exception management
An alert is not an action.Close the loop.
Detect variance early enough, qualify its impact, assign the right decision and track resolution through to proof.
A capability shaped by your flows, rules and field evidence.
01 / 0302 / 0303 / 03
Clear ownership
Each exception has an owner, due date and escalation.
Traceable action
Qualification, decision, execution and close remain linked.
Lasting prevention
Recurrences transform rules, processes or data.
Decision framework
Connect promise, responsibility and proof.
Value does not come from the number of alerts. It comes from distinguishing useful signal, acting within its window and learning from resolution.
Gaps to eliminate
What weakens day-to-day decisions.
Each gap connects an observable situation to a business consequence. Diagnosis then verifies frequency, impact and cause.
Threshold without context
The same value triggers everywhere regardless of customer or risk.
Too many alerts, little attentionNotification without owner
The message circulates but nobody owns the decision.
Action window lostAction outside the system
Resolution happens by phone without structured feedback.
False status and no learningAdministrative close
The alert is closed without checking actual effect.
Hidden recurrenceOperational journey
A chain of decisions, not a stack of screens.
Each transition identifies the participant, responsible system and expected proof.
1
Detect
Compare with the right reference
Threshold, trend, promise or missing event triggers the signal.
- Owner
- Source system / BI
- Proof
- Timestamped contextualised signal
2
Qualify
Measure impact
Customer, service, cost, safety, quality and action window determine priority.
- Owner
- Business / rules engine
- Proof
- Criticality and likely cause
3
Decide
Select and assign
Action, owner, due date and escalation are explicit.
- Owner
- Operations
- Proof
- Acknowledged decision
4
Execute
Return actual status
The relevant system or participant confirms progress, block or outcome.
- Owner
- Execution system
- Proof
- Confirmed action
5
Learn
Address recurrence
Frequency, cause and effectiveness change rule, data or process.
- Owner
- Continuous improvement
- Proof
- Preventive action
Decision lab
Change context. Follow what genuinely needs to happen.
These scenarios are illustrative: they show decision logic and responsibilities without claiming to simulate your actual outcomes.
Warehouse stockout
Protect a wave before cutoff
A critical item is missing on three priority orders.
Compare replenishment, substitution and replanning.
Order, action and new risk updated.
B‑AGILEdecision flowSourcesBI / règlesWorkflowExécution
Transport delay
Act before the promise is missed
ETA exceeds customer window with action margin remaining.
Qualify cause, replan or inform according to contract.
Action, customer and new ETA aligned.
B‑AGILEdecision flowSourcesBI / règlesWorkflowExécution
Production quality
Contain without blindly stopping
A control drifts on an ongoing batch.
Block the exact scope, qualify lots and launch analysis.
Contained lots, decision and release traced.
B‑AGILEdecision flowSourcesBI / règlesWorkflowExécution
Responsibility architecture
Unify the flow without pretending one system does everything.
The responsibilities below form a reference architecture to adapt to the existing IT landscape.
Sources
Produce the signal- Owns
- Event, measurement and raw context
- Publishes
- Detected variance
BI / règles
Qualifies and prioritises- Owns
- Thresholds, aggregation, deduplication and criticality
- Publishes
- Actionable exception
Workflow
Carries decision- Owns
- Owner, due date, escalation and history
- Publishes
- Assigned action
Exécution
Carries reality- Owns
- Instruction, progress and outcome
- Publishes
- Confirmation and proof
Actionable cockpit
Prioritised exception queue
Priority combines impact, urgency, signal confidence, action window and actual resolution capacity.
- Open ageSee closing action windows
- Noise rateImprove rules, not notifications
- Decision lead timeReduce operational uncertainty
- RecurrenceGuide prevention
Operational view · example
Threshold without contextNotification without ownerAction outside the system
Success conditions
What must be true before automation.
Explicit scope
Activities, sites, participants, systems and boundaries are defined before any automation.
Named responsibilities
Each data item, rule, decision and exception has a business owner and responsible system.
Observable proof
An action is only treated as complete after verifiable feedback from the field or execution system.
Before / after measurement
A baseline, indicator, horizon and interpretation limits are agreed before the pilot.
Related B‑AGILE solutions
Compose the right scope.
A capability may be carried by a full suite, a standalone solution or an existing system. Diagnosis decides.
Capability
Business Intelligence
Detects, contextualises and measures variances.
Explore SuiteEMS Logistics
Produces order, warehouse, transport and proof events.
Explore SuiteEMS Industrie
Produces planning, production, quality and maintenance events.
Explore CapabilityEDI, API & intégrations
Makes event circulation and recovery reliable.
ExploreGo further
Content to prepare a real discussion.
Frequently asked questions
Decide with the right boundaries.
Must existing systems be replaced?
Not necessarily. Scoping distinguishes what should be retained, connected, extended or replaced based on value, risk and expected responsibility.
Can we start with a limited scope?
Yes. One flow, one site and a few critical decisions can test data, rules, interfaces and adoption before extension.
How is real time defined?
By the decision window. Each event must specify its source, frequency, acceptable age and degraded mode.
Are outcomes guaranteed?
No. Benefits are measured against an agreed baseline, scope and period; no generic percentage is promised.
How are exchanges secured?
Through suitable architecture, role-based rights, logging, retention rules and risk-proportionate monitoring.
Who approves business rules?
Named business owners, with IT and execution teams contributing; overrides remain traceable.
Your context first
Turn every critical variance into a controlled action.
Identify the decisions, data, responsibilities and pilot that will deliver observable value.