Divergent catalogue
Items, variants, media, prices and content do not evolve at the same pace across channel and master data.
DIJI · E-commerce
Turn the store into an orchestrated channel.
Connect offer, order and execution.
DIJI structures catalogue, purchase journey, basket, order and service, with explicit exchanges to the systems that own price, inventory, payment and execution.
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Omnichannel breaks
What weakens the promise and customer relationship.
Ambiguous availability
Visible inventory is interpreted as a promise although reservations, priorities or lead times are not included.
Order context breaks
Basket, payment, order, fulfilment and delivery produce statuses that are not always reconciled.
Opaque return
Reason, eligibility, goods, refund, credit and restocking are handled in separate tools.
A connected journey
From offer to service, the order retains its context.
Operational benefits
A digital experience aligned with operational reality.
The digital channel stays aligned with real data and capacity, without promising what operations cannot deliver.
01
A digital offer connected to its sources
Items, variants, content, prices and rules remain attributed to a responsible system, with defined frequency, controls and recovery.
Test a scenario
02
A qualified commercial promise
The channel distinguishes available information, allocation rule, fulfilment capacity, delivery mode and final confirmation.
Test a scenario
03
An order readable end to end
Every status is reconciled with its source and timestamp to explain where the order really is.
Test a scenario
04
Service that retains operational evidence
Requests, returns, attachments, decisions and impacts remain attached to the customer, order and relevant systems.
Test a scenarioPromise lab
Resolve situations where channel and field diverge.
Source, availability, rule and displayed promise are reconciledSituation
Last unit in the basket
Two customers add the same item while sellable availability is low and shared across channels.
Signals to verifyInventory source and freshnessReservations and prioritiesCommitment rule
Expected decisionSeparate information, reservation and confirmation; apply the allocation rule before promising a date or quantity.
Retained evidenceSource, availability, rule and displayed promise are reconciled
Functional scope
Explore DIJI without confusing channel, orchestration and execution.
Selected capability
Catalogue & content
Offer, variants, media, prices and indicative availability.
- The offer, content, availability and promise rule for « Catalogue & content » have a known source and freshness.
- Every « Catalogue & content » commitment remains linked to the order and the system responsible for execution.
- A « Catalogue & content » failure, stockout or abandonment triggers an explicit, measurable recovery.
Modular architecture
One digital foundation, three documented optional modules.
ERP, After-sales and EDI extend the base edition according to need. They do not become standalone solutions, and their composition depends on version and project.
Digital foundation
DIJI E-commerce
Catalogue, search, purchase journey, basket, order, statuses and digital service within the selected scope.
Foundation
Optional module
ERP
Master data, customers, prices, orders, inventory and documents exchanged with management systems according to defined responsibilities.
Scope dependent
Optional module
After-sales service
Requests, reasons, statuses, exchanges and documents attached to the relevant customer and order.
Scope dependent
Optional module
EDI
Messages, controls, monitoring and recovery for explicitly configured partners and flows.
Scope dependentSystem responsibilities
The channel informs and commits. Each system executes its part.
DIJI owns the catalogue, basket and digital service experience. ERP or OMS retains the responsible order, WMS physical execution, the payment provider authorisation, and TMS or carrier delivery according to the architecture.
Digital experience and context
Owns published catalogue, search, basket, order capture, status information and digital requests according to configuration.
- Published offer
- Basket and journey
- Customer and request context
Master data and responsible order
Retain items, pricing, terms, order, allocation or billing according to the selected architecture.
- Item and commercial rule
- Order and promise
- Invoice and settlement
Physical execution and delivery
Own fulfilment, physical inventory, shipment, transport and evidence under their own responsibilities.
- Physical allocation
- Fulfilment and shipment
- Transport and proof
Authorisation and relationship
Payment owns authorisation and settlement; CRM owns identity, consent and relationship history according to exchange contracts.
- Payment identifier
- Identity and consent
- Interaction and next action
Omnichannel architecture
Connected events, not assumed real time.
Every exchange defines source, owner, frequency, freshness, rights, control, error and recovery. Compatibility depends on the versions, interfaces and responsibilities actually selected.
DIJIE‑COMMERCE
ESSOR ERP
OMS
PROTECH WMS
HERALD POS
Payment
POCKET CRM
After-sales
EDI & API
Controlled deployment
Start with one complete order journey.
Observe
Channel, customers, orders, exceptions
Scope
Offer, promise, payment, service
Map
Sources, events, responsibilities
Configure
Journeys, rules, controls, content
Pilot
Real scope, data, recovery
Extend
Validated channels, modules, partners
Insights & resources
Go further.
Frequently asked questions
What to clarify before connecting the channel.
01Does DIJI replace every e-commerce platform?+
The exact positioning and retained components are confirmed against the channel, volumes and existing architecture.
02Is inventory updated in real time?+
Frequency depends on source systems, APIs, allocation rules and the expected service level.
03Which optional modules extend DIJI?+
The official scope presents ERP, After-sales and EDI modules. Their composition, version, data and responsibilities are defined with the project.
04How does DIJI communicate with ERP and logistics?+
Standard connectors, APIs, EDI or files may connect master data, orders, inventory, statuses and documents according to the catalogue and selected responsibilities.
05Is after-sales service included in the base edition?+
It is presented as an optional module. Requests, reasons, statuses, documents and interactions must be confirmed during scoping.
06SaaS or on-premise?+
Both deployment modes are available. Architecture depends on channels, volumes, payment, interfaces, security and operations.
Your next step
Turn the digital promise into a genuinely executable journey.
Let’s discuss your offer, channels, source systems and priority order journey.