Qualified promise
Date, quantity, channel and service level rely on verifiable availability and capacity.
Capabilities Order management / OMS
Capability · Order management / OMS
An order is not a line.It is a promise to orchestrate.
Centralise demand, qualify what can be promised, select the execution path and keep every exception connected to the customer.
A capability shaped by your flows, rules and field evidence.
01 / 0402 / 0403 / 0404 / 04
Consistent priorities
Rules arbitrate orders without silently shifting risk to another customer.
Connected execution
Warehouse, store, transport and finance receive the same order context.
Explainable exception
Stockout, delay, substitution or cancellation retain their cause, decision and impact.
Decision framework
Connect promise, responsibility and proof.
The order system carries the commitment. It does not replace ERP, WMS or TMS: it organises their decisions around one shared promise.
Gaps to eliminate
What weakens day-to-day decisions.
Each gap connects an observable situation to a business consequence. Diagnosis then verifies frequency, impact and cause.
Unsynchronised channels
E-commerce, stores, EDI and sales teams do not always share the same statuses.
A different promise by channelTheoretical availability
Visible stock may ignore reservations, quality, lot or fulfilment capacity.
Order accepted but not fulfilledScattered rules
Customer priorities, substitutions and arbitration remain in files or habits.
Slow, contestable decisionIncomplete feedback
Field status does not return to the order record with the right granularity.
Customer service without a reliable answerOperational journey
A chain of decisions, not a stack of screens.
Each transition identifies the participant, responsible system and expected proof.
1
Intake
Qualify demand
Channel, customer, lines, addresses, dates, services and constraints become one coherent record.
- Owner
- OMS or ERP depending on architecture
- Proof
- Complete, controlled order
2
Promise
Question reality
Availability, capacity, lead time and rules are reconciled before commitment.
- Owner
- OMS with ERP/WMS sources
- Proof
- Explained date and quantity
3
Allocation
Reserve the right stock
Site, lot, channel, customer and priority are arbitrated using a versioned rule.
- Owner
- OMS or allocation engine
- Proof
- Choice and reason retained
4
Orchestration
Select the path
Warehouse, store, partner or drop-ship flow receives a contextualised instruction.
- Owner
- OMS
- Proof
- Instruction sent and acknowledged
5
Execution
Track without rebuilding
Picking, shipping, delivery and incidents return to the same record.
- Owner
- WMS, TMS, store or partner
- Proof
- Milestones linked to the order
6
Close
Reconcile service and finance
Delivered, partial, cancelled, returned and billable statuses are consolidated before close.
- Owner
- ERP / finance
- Proof
- Order closed without grey areas
Decision lab
Change context. Follow what genuinely needs to happen.
These scenarios are illustrative: they show decision logic and responsibilities without claiming to simulate your actual outcomes.
Omnichannel peak
Protect priority orders without freezing the network
Demand exceeds two sites’ capacity for a critical family.
Reallocate using service, capacity and cost, then inform each channel.
Recalculated promise, rule and impacted customers visible.
B‑AGILEdecision flowOMSERPWMSTMSCRM / canaux
B2B order
Manage a constrained multi-drop order
A customer requires lot, window, documents and split delivery.
Qualify constraints before allocation and create coherent execution waves.
Each delivery retains its reference, proof and balance.
B‑AGILEdecision flowOMSERPWMSTMSCRM / canaux
Late stockout
Decide before the customer discovers the gap
A non-conformity makes an already reserved lot unavailable.
Compare substitution, transfer, partial and new date against the promise.
Reason, approval and new promise recorded.
B‑AGILEdecision flowOMSERPWMSTMSCRM / canaux
Return
Reintegrate without distorting availability
A return is announced before physical receipt.
Separate expected, received, inspected and promiseable.
Restock status and decision visible.
B‑AGILEdecision flowOMSERPWMSTMSCRM / canaux
Responsibility architecture
Unify the flow without pretending one system does everything.
The responsibilities below form a reference architecture to adapt to the existing IT landscape.
OMS
Orchestrates the promise- Owns
- Priorities, allocation, path and consolidated status
- Publishes
- Orders, arbitration and exceptions
ERP
Carries management- Owns
- Customers, items, terms, sales order and finance
- Publishes
- Master data and management commitments
WMS
Executes the physical flow- Owns
- Field stock, picking, control and shipping
- Publishes
- Availability, milestones and exceptions
TMS
Executes transport- Owns
- Plan, mission, tracking, POD and transport costs
- Publishes
- ETA, events and proof
CRM / canaux
Carries the relationship- Owns
- Interaction, information and customer demand
- Publishes
- Context and communication
Actionable cockpit
Customer promise cockpit
An actionable view links the order, risk and action—without hiding the source or frequency of each status.
- Promise keptSeparate announced service from actual service
- Exception agePrioritise records losing their action window
- ReallocationMeasure rule and network stability
- Perfect orderTrack end-to-end quality, not an isolated milestone
Operational view · example
Unsynchronised channelsTheoretical availabilityScattered rules
Success conditions
What must be true before automation.
Shared definitions
Order, line, promise, allocation, partial and close mean the same thing to teams and systems.
Owned rules
Each priority, override and effective date has a business owner.
Confirmation loop
The executing system confirms what was actually done.
Role-based access
Customers, stores, partners and internal teams see only what is relevant to them.
Related B‑AGILE solutions
Compose the right scope.
A capability may be carried by a full suite, a standalone solution or an existing system. Diagnosis decides.
Suite
EMS Commerce
Integrated order, availability, omnichannel execution and customer relationship.
Explore SolutionESSOR ERP
Carries the management order, master data and finance.
Explore SolutionPROTECH WMS
Performs physical allocation, picking and shipping.
Explore SolutionHERALD POS
Connects store sales, availability and customer context.
ExploreGo further
Content to prepare a real discussion.
Frequently asked questions
Decide with the right boundaries.
Does an OMS replace ERP?
No. ERP generally retains management and finance. Scoping allocates order capture, promise, allocation, execution and close.
Is a separate OMS required?
Not always. The capability may be carried by an existing solution, an extension or a dedicated component depending on channels, rules and volumes.
How do we avoid false real-time availability?
By documenting each data item’s source, frequency, status and acceptable latency for the decision concerned.
Can we start with one channel?
Yes, if the pilot covers demand, allocation, execution, exception and status feedback end to end.
How are customer priorities managed?
With versioned rules, a business owner, override reasons and measurement of impact on other commitments.
Can external partners receive orders?
Yes via portal, API, EDI or file depending on maturity, with appropriate rights and acknowledgements.
Your context first
Turn every order into a controlled promise.
Identify the decisions, data, responsibilities and pilot that will deliver observable value.