Disconnected silos
Stores, field sales, e-commerce and back-office teams still work in isolated systems.
EMS Commerce
Connect every sale,every customer and every commercial decision.
A modular suite for managing commercial activities in stores, in the field, online and across the back office.
Your daily challenges
What still fragments the commercial experience.
Inconsistent prices & catalogues
Divergent master data creates pricing, content and margin discrepancies.
Fragmented customer history
A partial view limits relationship quality and service continuity.
Inventory that is hard to promise
Sources, reservations and priorities are not interpreted consistently across channels.
Late management insight
Dispersed data slows exception analysis and commercial decisions.
A connected customer and commercial journey
One timeline, from contact to management.
- ContactCustomer / Prospect
- Offer& order
- Availability& promise
- SalePOS / Web / App
- Fulfilment& shipment
- Payment& collection
- Service& loyalty
- Analysis& management
The EMS Commerce suite
A modular suite for every commerce activity.
Choose the complete suite or the standalone solution missing from your information system.
Commercial management
From offer to invoice: quotations, orders, pricing, purchasing, sales, inventory and documents.
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Point of sale
Payments, returns, promotions, till control and exchanges with the central system.
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CRM & field sales
Accounts, contacts, activities, opportunities, visits, proposals and commercial follow-up.
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Digital commerce
Catalogue, digital journey, basket, order, statuses and after-sales service within the selected scope.
Learn moreKey capabilities
Explore the capabilities connecting your channels.
Field sales
Give teams the context they need to act.
- Visits, order capture and proposals
- Catalogue, pricing and indicative availability
- Payment and settlement status
- Synchronisation according to configuration
Stores & networked POS
Unify the experience without losing network control.
- Fast checkout and authorised workflows
- Store inventory and transfers
- Centralised prices and promotions
- Till control and closings
Omnichannel commerce without losing context
Every channel reaches the right execution system.
WebMarketplaceStoreB2B / PortailAllocation & availabilityWarehouse / store fulfilmentDelivery, collection & return Customer follow-up
For which contexts?
One architecture, rules adapted to each model.
Fits your ecosystem
Every responsibility remains explicit.
- ERP & comptabilité
- WMS
- TMS
- E-commerce & marketplaces
- Payments & settlement
- CRM & marketing
EMSERPWMSTMSCRM
Governance & control
Shared rules, traceable decisions.
- Single or versioned catalogue
- Prices & promotions under control
- Reliable customers and third parties
- Roles & rights by profile
- Centralised entities & multi-site structure
- Complete audit trail within scope
Progressive deployment
Begin with a flow that can be proven.
- 1Process mapping
- 2Master data & cleansing
- 3Interfaces & integrations
- 4Store / team pilot
- 5Phased rollout
Resources & education
Go further.
Frequently asked questions
Useful answers before moving forward.
Is EMS Commerce suitable for a multi-site store network?
Yes. Organisations, stores, master data, access rights, synchronisation, consolidation and degraded modes are defined according to the network architecture.
Can we begin with a limited pilot scope?
Yes. A pilot can cover one store, channel or representative flow, provided it preserves a coherent data, execution and control cycle.
How are prices, promotions and catalogues governed?
A master source, effective dates, priorities, approvals and publishing rules are defined for each channel. The project also specifies exceptions and recovery mechanisms.
Is inventory truly available in real time?
Availability depends on the inventory source, exchange frequency, reservations, allocations, exclusions and priorities. These rules are confirmed before any real-time promise is made.
How does the suite work offline in stores or in the field?
Offline behaviour depends on the solution, devices, permitted operations and synchronisation strategy. Conflicts and controls are defined during scoping.
Does EMS Commerce include a standalone OMS?
No. No standalone OMS is assumed. Centralisation, allocation and orchestration are distributed across the selected solutions and systems.
How are cross-channel returns handled?
The journey is defined from the order, originating channel, reason, product condition, evidence and refund or restocking rules.
Which payment methods can be integrated?
Terminals, providers, protocols, currencies, taxation, refunds and responsibilities must be validated by country and environment.
Can an existing ERP, WMS or CRM be retained?
Yes. The suite can complement the existing information system. The mapping separates systems to retain, extend, integrate or replace and assigns a source of truth to each item of data.
How does integration with existing systems work?
Exchanges can use standard connectors, APIs, EDI or files. Coverage is confirmed by system, version, object, event, frequency and recovery rule.
How are customer data and access rights secured?
Roles, access rights, separation of duties, logging, retention, encryption and access rules are defined according to project security and compliance requirements.
What are the deployment models and stages?
Deployment can be SaaS or on-premise depending on the solution and context. It generally follows six stages: mapping, scoping, data, interfaces, pilot and phased rollout.
Your next step
Unify your commercial activity
without erasing your business needs.
Move at your own pace, with explicit scope and measurable outcomes.