01
Improve service levels
Connect order, stock, preparation, transport and exceptions.
PG-133Use cases
Start with the problem to solve.
Cross-functional journeys connecting an issue, required capabilities and relevant systems.
Reference points
A use case describes a desired outcome, not an automatic promise.
A structured view to move from a subject to a useful decision.
02
Reduce logistics costs
Make trade-offs, capacity and causes of variance visible.
03
Gain visibility
Build a shared view of events and responsibilities.
04
Secure the IS
Clarify data, interfaces, access and governance.
05
Accelerate execution
Prioritise work and guide field decisions.
06
Control assets
Coordinate requests, plans, work orders and history.
PG-133Use cases
A use case describes a desired outcome, not an automatic promise.
A business reading before a technology response.
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