Scattered contracts
Coverage, exclusions and commitments are difficult to apply every day.
OTILA · Maintenance services
Keep every commitment.
Prove every intervention.
Connect customer, contract, asset, dispatch, mobility, parts, service report and billable items in one service record.
01 / 03
What weakens maintenance
Useful maintenance starts with reliable context.
Manual dispatch
Skills, proximity and availability are reconciled too late.
Incomplete evidence
Reports, photos, signatures and parts are missing from the record.
Operational cycle
From asset to improvement, no link should disappear.
Concrete benefits
Actual work becomes reusable knowledge.
Connect the customer request, contract, field intervention and supporting items in one coherent record.
Decision lab
Choose a situation. See what must be decided and evidenced.
Request, contract decision and approval retainedSituation
Request outside coverage
The customer submits a request that does not clearly match the active contract.
Decision to structureQualify asset, symptom, coverage and authorisation before any billable assignment.
Expected evidenceRequest, contract decision and approval retained
Structured capabilities
Explore OTILA through managed objects, not as a feature list.
Selected capability
Contracts & service levels
Customers, coverage, priorities and commitments.
- The customer, offer, price, terms and rights required for « Contracts & service levels » come from responsible master data.
- « Contracts & service levels » approval, change and acceptance remain linked to the same commercial commitment.
- A « Contracts & service levels » cancellation or exception retains its reason, customer impact and next action.
Information-system architecture
OTILA orchestrates maintenance without absorbing other-system responsibilities.
This offering adds customers, contracts, service levels, dispatch, evidence, quotations and billable items to the CMMS foundation. CRM and finance retain their own responsibilities.
Service execution
Owns operational contracts, requests, dispatch, work, evidence, consumed parts and items prepared for billing.
- Customers, sites and assets
- Planning and mobility
- Service report and evidence
Customer relationship
Retains prospects, accounts, opportunities, exchanges and commercial follow-up when CRM is selected.
- Account and contact
- Opportunity and activity
- Relationship history
Billing and accounting
Owns tax, approval, issuance, collection and accounting in the responsible financial system.
- Approved rates
- Billing documents
- Accounting entries
OTILA family
One foundation, two authorised offerings and clearly named contexts.
Choose according to who owns the assets and who performs the service. The Industry context deepens the need without creating another edition.
OTILA CMMS
The maintenance foundation: assets, preventive and corrective work, work orders, parts and control.
Explore
Internal Asset Management
For organisations maintaining their own buildings, installations and equipment.
Explore
OTILA Maintenance Services
For providers managing contracts, dispatch, work, evidence and billable items.
Current page
OTILA Industry
A deeper industrial context for criticality, line maintenance, MRO inventory and reliability.
ExploreComplementary modules
Extend the cycle only where the need requires it.
01
EDI & integrations
Part orders, receipts, invoices and exchange statuses supervised across selected systems.
Explore the module02Sales & billing
Quotations, contracts, rates, actual work, evidence and billable items for maintenance providers.
Explore the module03Field sites & mobile work
Sites, teams, subcontractors, equipment, consumables and off-site work.
Explore the moduleConnected ecosystem
Every data point retains a source, cadence and owner.
Integration specifies system, version, data, frequency, rights, controls, supervision and recovery. Conceptual compatibility is never presented as a ready interface without validation.
OTILAGMAO
OTILA
POCKET CRM
ERP
Planning
Mobility
Finance
Controlled deployment
Build reliability before automating.
Scope
Assets, objectives, ownership
Make reliable
Master data, task lists, parts
Model
Statuses, rights, rules, evidence
Connect
Sources, interfaces, equipment
Pilot
Scope, acceptance, adoption
Extend
Sites, assets, modules, improvement
Resources
Go further.
Frequently asked questions
Your questions about OTILA.
01Can OTILA manage several customers?+
Yes, with a customer, site, asset, contract and access structure confirmed during scoping.
02Can it manage quotations, work and billing?+
The Sales & Billing module can connect contracts, rates, quotations, actual work, parts, evidence and billable items under the provider’s rules.
03Can a customer follow requests?+
A portal can share requests, statuses, appointments, documents and reports within the approved scope and rights.
Your next step
Make maintenance readable, controllable and sustainable.
Start from your assets, teams, data and real constraints to define a useful first cycle.